I have been working in a metallographic laboratory for over 20 years and have used many imported equipment, such as metallographic cutting machines, inlay machines, polishing machines, hardness testers, and microscopes. What I have a deep understanding of is that imported equipment generally has stable performance and relatively good quality, which is good for preparing high-quality metallographic samples. However, there is a concern that once the equipment malfunctions, it is relatively difficult to repair and replace imported equipment with spare parts. If the supplier does not have spare parts domestically, it usually takes one or two months to wait for the parts, and then replace and repair them to restore the equipment to normal. It is difficult to accept a long waiting time. Therefore, for metallographic equipment such as imported metallographic cutting machines, my personal opinion is that good imported metallographic cutting machines and good after-sales service are truly good!

When purchasing imported equipment, we consider after-sales service as a key condition, which is equivalent to the quality and performance of the equipment. Last year, the laboratory was expanded and a manual grinding wheel metallographic cutting machine was purchased, which is an original imported equipment from MetLab in the United States for pulse detection. The service process was added as an attachment to the equipment procurement contract, such as regular inspection and maintenance; Telephone guidance within 24 hours of fault warranty; If on-site processing is required, the service engineer shall arrive at the site for processing within 48 hours; Vulnerable and commonly used parts are in stock to ensure that faulty equipment can resume normal operation as soon as possible.

Last Thursday, we verified the after-sales service capability and response speed of Kemai Testing. In order to catch up with a batch of urgently needed samples in our laboratory, I worked overtime at night. The cooling water of the metallographic cutting machine that was working suddenly stopped, and the metallographic cutting machine with the cooling system stopped had to stop. Oh my God! The more anxious I became, the more mistakes I made. I quickly dialed the after-sales service phone number for Kemai Testing, which was immediately available. After listening to my detailed description of the fault situation, the service engineer Xiao Zhou patiently guided me to handle it, but still couldn't recover. After judgment, it should be that the circulating water pump had malfunctioned. Xiao Zhou identified the fault point and the next morning he brought the accessories to our laboratory for immediate inspection, replacement, and testing. The young man was confident and skilled in his actions, and the problem was quickly resolved. The machine resumed operation.


Don't say anything, to use a slogan, the imported metallographic cutting machine for pulse detection is really good, and the after-sales service is also good! I like the after-sales service of Kemai Testing! I like the professional, standardized, and responsive after-sales service provided by Kemai Testing. What about you?